SPECTRUM WEALTH PRIVACY NOTICE
This Privacy Notice (this “Privacy Notice“) will form a written contract between you and Spectrum Wealth (“Spectrum Wealth“, “we“, “us” and “our“). This Privacy Notice applies to all our services, products, and platforms. When we refer to our “platforms”, we refer to all our websites, mobile sites, mobile apps, social media platforms, or any other technology or mechanism you may use to interact with us.
This Privacy Notice covers the Spectrum Wealth Group (“Spectrum Wealth”). The Spectrum Wealth Group includes all South African subsidiaries of Spectrum Wealth Holdings (Pty) Ltd, as well as entities administered by any such subsidiary, and may include trusts in which a subsidiary acts as a professional trustee. A list of the Spectrum Wealth Group is available here.
Spectrum Wealth recognises protection of personal information (“privacy”) as an important responsibility and as such this Privacy Notice aims to describe Spectrum Wealth’s privacy practices – including the ways in which we collect, use, disclose, and protect your personal information.
This Privacy Notice is subject to periodic review and may change from time to time. Any new version of the notice will be published on our website www.spectrumwealth.co.za and will become effective from the date that we publish it. We will notify you of changes to this Privacy Notice.
By continuing to use our services, products, platforms, and/or attending our premises, you agree to be bound by this Privacy Notice.
INFORMATION COLLECTION AND USE
We may collect your personal information in the following ways, including, but not limited to:
- Information you provide to us:
- By subscribing to a service;
- When you purchase our products or services;
- By filling in forms (on paper or on our platforms);
- When you enter a competition, promotion, or complete a survey;
- By posting comments or content on our platforms;
- When you contact us or we contact you, and you provide information directly to us.
- Information we collect and receive when you use our platforms using cookies, web beacons, and other technologies:
- Log information;
- Information we infer about you based on your interaction with our platforms, products, and services;
- Device information (for example, the type of device you’re using, how you access our platforms, your browser or operating system, and your Internet Protocol (“IP”) address);
- Location information.
- Information from third-party sources that is publicly or commercially available;
- Information from third-party sources where you provided your consent;
- Information (such as your image) through the use of closed-circuit television cameras situated at our premises.
We may process your personal information for purposes in accordance with this Privacy Notice, including, but not limited to:
- Provision of comprehensive financial planning and advice;
- Provision of comprehensive estate planning advice and fiduciary services;
- Fulfillment of our contractual and legal obligations to you;
- To maintain our relationship with you (which may include performing periodic customer satisfaction surveys and inviting you to Spectrum Wealth events);
- To conduct required verification and reference checks;
- For audit and record-keeping requirements;
- To conduct statistical or market-related research;
- As required by any legislation, regulation, and/or industry codes;
- As required for legal proceedings;
- To market products, services, and/or other offerings;
- To maintain the safety and security of our premises.
If information requested by Spectrum Wealth is not provided, this may result in an application or instruction not being processed, or Spectrum Wealth may not be able to provide appropriate advice. It may also result in the termination of a business relationship already existing or being established.
We may collect from or share personal information with the following persons or entities, in accordance with this Privacy Notice, or where legally required:
- Persons and entities within the Spectrum Wealth Group located in any country in the world;
- Persons who refer your contact details to Spectrum Wealth on the grounds that you may be interested in our financial service offerings. We may share your personal information to the extent required for referral fee calculations (for example, investment dates and amounts);
- Regulators;
- The South African Police Services;
- Lawyers, as required for litigation, alternative dispute resolution, and complaints handling;
- Internal and external auditors;
- Any agent acting on our behalf;
- Any third-party service providers (who in turn have a duty of confidentiality to Spectrum Wealth) in any country in the world;
- Analytical tools, such as Google Analytics or Hotjar.
We may also share your personal information with third parties involved in service delivery to you, in accordance with this Privacy Notice. Some of these entities may be domiciled outside the Republic of South Africa.
We may, at our discretion, make recordings and retain such recordings of telephone conversations with you or your authorised representative, as well as make and retain video recordings of you attending our premises, for purposes set out in this Privacy Notice and may share such recordings with the persons referred to in this Privacy Notice. We will also deal with these recordings in accordance with this Privacy Notice.
CLIENT COMMUNICATION
To keep you informed of important and relevant industry, financial, and company information, we may provide communication to you through electronic communications, including email. If you do not wish to receive specific communications to which you are subscribed, you may opt-out by following the opt-out procedure in such messages.
Note: Spectrum Wealth takes reasonable measures to ensure the security of documents sent to you. However, if you choose to receive your personal financial documents (including statements, letters, and reports) through the South African Postal Service or through electronic mail, Spectrum Wealth will not be held liable for any unauthorised access or disclosure of your information once sent.
RETENTION OF RECORDS
Your personal information is only processed and retained for as long as the purpose it was collected continues or for as long as required to comply with legal or regulatory requirements or to protect Spectrum Wealth’s legal interests. This may result in your information being retained longer than any minimum period required by law. If you do not accept a proposed service offering, we will retain your records for a minimum of two years in case you contact us or we wish to contact you regarding our service offerings.
SECURITY OF YOUR PERSONAL INFORMATION
We take all reasonably practical steps to ensure that your personal information is secure from unauthorised access, modification, or deletion.
REQUEST FOR INFORMATION
You have the right to request access to the personal information Spectrum Wealth processes about you to update, verify, or delete (within reasonable boundaries) such information.
To exercise your right, you may access our Promotion of Access to Information Manual (PAIA Manual) to view the official procedure.
CONTACT INFORMATION
REGISTERED ADDRESS:
1st Floor Kaaimans Building
4 Daventry Road
Lynnwood Bridge
Lynnwood Manor
Pretoria
0040
For queries, you may contact us via info@spectrumwealth.co.za.
COOKIES
Our cookies collect information about your usage of our platforms, including some anonymised account information you have already provided us, such as your age range. We may use cookies to show you relevant adverts based on this information. You can change your cookie preferences at any time.
LINKS TO OTHER WEBSITES
Our platforms may contain links to and from websites, mobile applications, or services of third parties, advertisers, or affiliates. Please note that we are not responsible for the privacy practices of such other parties, and we advise you to read the privacy statements of each website or mobile application you visit that collects information.
CROSS-BORDER TRANSFER OF DATA
We are based in and operate from South Africa, and regardless of where you use or access our platforms, your information may be transferred to and maintained on servers located elsewhere in the world. Please note that any information we obtain about you will be stored in accordance with South African data privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By providing your information to us or using our platforms, you consent to the processing and transfer of your information to a location outside of South Africa.
We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Notice.
CHILDREN’S PRIVACY
In some instances, we may collect personally identifiable information from persons under the age of 18 (“children”), with the assistance and consent of their legal guardian. If you are a parent or guardian and are aware that your child has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information or obtain consent.